Privacy Policy

Guesthouse toit vert (“we”) handles the personal information you give us when you book or contact us as described below.

1. Information we collect

Through the booking form and enquiries on this website, we collect:

Your name, email address, phone number, and country or region of residence
Your stay dates, number of guests, arrival time, number of cars, bento orders, and any requests or questions

When you stay with us, Japanese law (the Hotel Business Act) requires us to keep a guest register, including your name, address and contact details. Guests of foreign nationality without an address in Japan are also asked for their nationality, passport number and a copy of their passport.

2. How we use it

To receive and check your booking request and to tell you whether it is confirmed or declined
To prepare for and look after your stay, including bento orders
To answer your enquiries
To keep the guest register required by law
To improve our service, using statistics that do not identify you

3. Sharing with third parties

We do not share your personal information with third parties except with your consent or where required by law.

4. Service providers

We entrust the management of bookings to SOTSULOG LLC. We may also use providers of our booking system, email delivery and web hosting, sharing only what they need. We require them to protect your information and supervise them accordingly.

5. Bookings through other websites

When you book through a website such as Booking.com, we receive the information needed for your booking from that website. Please see that website’s own privacy policy for how it handles your information.

6. Third-party services on this website

We use Google Maps to show a map and Google Fonts to display text. The providers of these services may collect information about your visit, such as your IP address. We do not use cookies on this website to track you.

7. Keeping your information safe

We take appropriate measures to protect your information from leaks, loss and unauthorised access. When we no longer need it, we delete it appropriately after any period for which the law requires us to keep it.

8. Your requests

If you ask us to disclose, correct, add to, delete or stop using your personal information, we will respond as required by law after confirming your identity. Please contact us using the details below.

9. Changes to this policy

We may update this policy when laws or our services change. Any changes will be posted on this page.

10. Contact

Name: Guesthouse toit vert
Operator: toitvert
Representative: Tetsuya Nakagaki
Address: 1709 Chikatsuyu, Nakahechi-cho, Tanabe, Wakayama 646-1402, Japan
Booking management (service provider): SOTSULOG LLC
Phone: 0120-911-730 (toll-free, from within Japan)
Email: info@sotsulog.com

Established: October 2026